We respect your privacy and are committed to protecting it
through our compliance with this privacy policy (“Policy”).
This Policy describes the types of information we may
collect from you or that you may provide (“Personal
Information”) in the “HeyDrop PSA” mobile application
(“Mobile Application” or “Service”) and any of its related
products and services (collectively, “Services”), and our
practices for collecting, using, maintaining, protecting,
and disclosing that Personal Information. It also describes
the choices available to you regarding our use of your
Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you
(“User”, “you” or “your”) and HeyDrop PSA (“HeyDrop PSA”,
“we”, “us” or “our”). If you are entering into this Policy
on behalf of a business or other legal entity, you represent
that you have the authority to bind such entity to this
Policy, in which case the terms “User”, “you” or “your”
shall refer to such entity. If you do not have such
authority, or if you do not agree with the terms of this
Policy, you must not accept this Policy and may not access
and use the Mobile Application and Services. By accessing
and using the Mobile Application and Services, you
acknowledge that you have read, understood, and agree to be
bound by the terms of this Policy. This Policy does not
apply to the practices of companies that we do not own or
control, or to individuals that we do not employ or manage.
Automatic collection of information
When you use the Mobile Application, our servers
automatically record information that your device sends.
This data may include information such as your device’s IP
address and location, device name and version, operating
system type and version, language preferences, information
you search for in the Mobile Application, access times and
dates, and other statistics.
Information collected automatically is used only to identify
potential cases of abuse and establish statistical
information regarding the usage of the Mobile Application
and Services. This statistical information is not otherwise
aggregated in such a way that would identify any particular
User of the system.
Collection of personal information
You can access and use the Mobile Application and Services
without telling us who you are or revealing any information
by which someone could identify you as a specific,
identifiable individual. If, however, you wish to use some
of the features offered in the Mobile Application, you may
be asked to provide certain Personal Information (for
example, your name and e-mail address).
We receive and store any information you knowingly provide
to us when you create an account, publish content, or fill
any forms in the Mobile Application. When required, this
information may include the following:
- Account details (such as user name, unique user ID,
password, etc)
- Contact information (such as email address, phone number,
etc)
- Basic personal information (such as name, country of
residence, etc)
- Geolocation data of your device (such as latitude and
longitude)
- Certain features on the mobile device (such as contacts,
calendar, gallery, etc)
- Any other materials you willingly submit to us (such as
articles, images, feedback, etc)
You can choose not to provide us with your Personal
Information, but then you may not be able to take advantage
of some of the features in the Mobile Application. Users who
are uncertain about what information is mandatory are
welcome to contact us.
Privacy of children
We do not knowingly collect any Personal Information from
children under the age of 18. If you are under the age of
18, please do not submit any Personal Information through
the Mobile Application and Services. If you have reason to
believe that a child under the age of 18 has provided
Personal Information to us through the Mobile Application
and Services, please contact us to request that we delete
that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their
children’s Internet usage and to help enforce this Policy by
instructing their children never to provide Personal
Information through the Mobile Application and Services
without their permission. We also ask that all parents and
legal guardians overseeing the care of children take the
necessary precautions to ensure that their children are
instructed to never give out Personal Information when
online without their permission.
Use and processing of collected information
We act as a data controller and a data processor when
handling Personal Information, unless we have entered into a
data processing agreement with you in which case you would
be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation
involving Personal Information. We act in the capacity of a
data controller when we ask you to submit your Personal
Information that is necessary to ensure your access and use
of the Mobile Application and Services. In such instances,
we are a data controller because we determine the purposes
and means of the processing of Personal Information.
We act in the capacity of a data processor in situations
when you submit Personal Information through the Mobile
Application and Services. We do not own, control, or make
decisions about the submitted Personal Information, and such
Personal Information is processed only in accordance with
your instructions. In such instances, the User providing
Personal Information acts as a data controller.
In order to make the Mobile Application and Services
available to you, or to meet a legal obligation, we may need
to collect and use certain Personal Information. If you do
not provide the information that we request, we may not be
able to provide you with the requested products or services.
Any of the information we collect from you may be used for
the following purposes:
- Create and manage user accounts - Send administrative information - Send product and service updates - Respond to inquiries and offer support - Request user feedback - Improve user experience - Enforce terms and conditions and policies - Protect from abuse and malicious users - Respond to legal requests and prevent harm
- Run and operate the Mobile Application and Services
Processing your Personal Information depends on how you
interact with the Mobile Application and Services, where you
are located in the world and if one of the following
applies: (i) you have given your consent for one or more
specific purposes; (ii) provision of information is
necessary for the performance of this Policy with you and/or
for any pre-contractual obligations thereof; (iii)
processing is necessary for compliance with a legal
obligation to which you are subject; (iv) processing is
related to a task that is carried out in the public interest
or in the exercise of official authority vested in us; (v)
processing is necessary for the purposes of the legitimate
interests pursued by us or by a third party. We may also
combine or aggregate some of your Personal Information in
order to better serve you and to improve and update our
Mobile Application and Services.
Note that under some legislations we may be allowed to
process information until you object to such processing by
opting out, without having to rely on consent or any other
of the legal bases. In any case, we will be happy to clarify
the specific legal basis that applies to the processing, and
in particular whether the provision of Personal Information
is a statutory or contractual requirement, or a requirement
necessary to enter into a contract.
Managing information
You are able to delete certain Personal Information we have
about you. The Personal Information you can delete may
change as the Mobile Application and Services change. When
you delete Personal Information, however, we may maintain a
copy of the unrevised Personal Information in our records
for the duration necessary to comply with our obligations to
our affiliates and partners, and for the purposes described
below.
Disclosure of information
Depending on the requested Services or as necessary to
complete any transaction or provide any Service you have
requested, we may share your information with our
affiliates, contracted companies, and service providers
(collectively, “Service Providers”) we rely upon to assist
in the operation of the Mobile Application and Services
available to you and whose privacy policies are consistent
with ours or who agree to abide by our policies with respect
to Personal Information. We will not share any personally
identifiable information with third parties and will not
share any information with unaffiliated third parties.
Service Providers are not authorized to use or disclose your
information except as necessary to perform services on our
behalf or comply with legal requirements. Service Providers
are given the information they need only in order to perform
their designated functions, and we do not authorize them to
use or disclose any of the provided information for their
own marketing or other purposes.
We may also disclose any Personal Information we collect,
use or receive if required or permitted by law, such as to
comply with a subpoena or similar legal process, and when we
believe in good faith that disclosure is necessary to
protect our rights, protect your safety or the safety of
others, investigate fraud, or respond to a government
request.
Retention of information
We will retain and use your Personal Information for the
period necessary to comply with our legal obligations, as
long as your user account remains active, to enforce our
Policy, resolve disputes, and unless a longer retention
period is required or permitted by law.
We may use any aggregated data derived from or incorporating
your Personal Information after you update or delete it, but
not in a manner that would identify you personally. Once the
retention period expires, Personal Information shall be
deleted. Therefore, the right to access, the right to
erasure, the right to rectification, and the right to data
portability cannot be enforced after the expiration of the
retention period.
Data analytics
Our Mobile Application and Services may use third-party
analytics tools that use cookies, web beacons, or other
similar information-gathering technologies to collect
standard internet activity and usage information. The
information gathered is used to compile statistical reports
on User activity such as how often Users visit our Mobile
Application and Services, what pages they visit and for how
long, etc. We use the information obtained from these
analytics tools to monitor the performance and improve our
Mobile Application and Services. We do not use third-party
analytics tools to track or to collect any personally
identifiable information of our Users and we will not
associate any information gathered from the statistical
reports with any individual User.
Social media features
Our Mobile Application and Services may include social media
features, such as the Facebook and Twitter buttons, Share
This buttons, etc (collectively, “Social Media Features”).
These Social Media Features may collect your IP address,
what page you are visiting on our Mobile Application and
Services, and may set a cookie to enable Social Media
Features to function properly. Social Media Features are
hosted either by their respective providers or directly on
our Mobile Application and Services. Your interactions with
these Social Media Features are governed by the privacy
policy of their respective providers.
Email marketing
We offer electronic newsletters to which you may voluntarily
subscribe at any time. We are committed to keeping your
e-mail address confidential and will not disclose your email
address to any third parties except as allowed in the
information use and processing section or for the purposes
of utilizing a third-party provider to send such emails. We
will maintain the information sent via e-mail in accordance
with applicable laws and regulations.
In compliance with the CAN-SPAM Act, all e-mails sent from
us will clearly state who the e-mail is from and provide
clear information on how to contact the sender. You may
choose to stop receiving our newsletter or marketing emails
by following the unsubscribe instructions included in these
emails or by contacting us. However, you will continue to
receive essential transactional emails.
Push notifications
We offer push notifications to which you may also
voluntarily subscribe at any time. To make sure push
notifications reach the correct devices, we use a
third-party push notifications provider who relies on a
device token unique to your device which is issued by the
operating system of your device. While it is possible to
access a list of device tokens, they will not reveal your
identity, your unique device ID, or your contact information
to us or our third-party push notifications provider. We
will maintain the information sent via e-mail in accordance
with applicable laws and regulations. If, at any time, you
wish to stop receiving push notifications, simply adjust
your device settings accordingly.
Links to other resources
The Mobile Application and Services contain links to other
resources that are not owned or controlled by us. Please be
aware that we are not responsible for the privacy practices
of such other resources or third parties. We encourage you
to be aware when you leave the Mobile Application and
Services and to read the privacy statements of each and
every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a
controlled, secure environment, protected from unauthorized
access, use, or disclosure. We maintain reasonable
administrative, technical, and physical safeguards in an
effort to protect against unauthorized access, use,
modification, and disclosure of Personal Information in our
control and custody. However, no data transmission over the
Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal
Information, you acknowledge that (i) there are security and
privacy limitations of the Internet which are beyond our
control; (ii) the security, integrity, and privacy of any
and all information and data exchanged between you and the
Mobile Application and Services cannot be guaranteed; and
(iii) any such information and data may be viewed or
tampered with in transit by a third party, despite best
efforts.
As the security of Personal Information depends in part on
the security of the device you use to communicate with us
and the security you use to protect your credentials, please
take appropriate measures to protect this information.
Data Protection Rights
GDPR (For European Users): You have rights such as data
access, correction, deletion, and portability. Contact us to
exercise these rights. US State Laws (For US Users):
Depending on the state, you might have specific rights
regarding your data. Contact us for more information.
Data breach
In the event we become aware that the security of the Mobile
Application and Services has been compromised or Users’
Personal Information has been disclosed to unrelated third
parties as a result of external activity, including, but not
limited to, security attacks or fraud, we reserve the right
to take reasonably appropriate measures, including, but not
limited to, investigation and reporting, as well as
notification to and cooperation with law enforcement
authorities. In the event of a data breach, we will make
reasonable efforts to notify affected individuals if we
believe that there is a reasonable risk of harm to the User
as a result of the breach or if notice is otherwise required
by law. When we do, we will send you an email.
Changes and amendments
We reserve the right to modify this Policy or its terms
related to the Mobile Application and Services at any time
at our discretion. When we do, we will revise the updated
date at the bottom of this page, send you an email to notify
you. We may also provide notice to you in other ways at our
discretion, such as through the contact information you have
provided.
An updated version of this Policy will be effective
immediately upon the posting of the revised Policy unless
otherwise specified. Your continued use of the Mobile
Application and Services after the effective date of the
revised Policy (or such other act specified at that time)
will constitute your consent to those changes. However, we
will not, without your consent, use your Personal
Information in a manner materially different than what was
stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to
all its terms and conditions. By accessing and using the
Mobile Application and Services and submitting your
information you agree to be bound by this Policy. If you do
not agree to abide by the terms of this Policy, you are not
authorized to access or use the Mobile Application and
Services. This privacy policy was created with the help of
https://www.websitepolicies.com/privacy-policy-generator
Contacting us
If you have any questions, concerns, or complaints regarding
this Policy, the information we hold about you, or if you
wish to exercise your rights, we encourage you to contact us
using the details below:
We will attempt to resolve complaints and disputes and make
every reasonable effort to honor your wish to exercise your
rights as quickly as possible and in any event, within the
timescales provided by applicable data protection laws.
This document was last updated on September 12, 2023